15 Check List to Verify Before Buying Help Desk Software

The Slogan for successful business among this competitive business world is “customer satisfaction”. A simple slogan having tons of meaning. A business with loyal and well satisfied customers only can grow and to go next level. Yes, the question raise in our mind , How to satisfy our customers ? It is not a rocket science to get our customers satisfied.


Simply bring them wonderful support and friendly moves towards business transactions. Let your customers know that you will be always with them to support. Business needs a medium to communicate with huge number of customers. Help Desk software is the right platform to get in touch with all of your customers. It will let your customer to communicate with you via chat, tickets, mails and video chat.

Medium of help desk software should be a quality one and it should not create any trouble in operating methods which makes your customers feel bad. Here in this article, I just wants to write about 15 things to have look up before buying a quality help desk software. Let me list out one by one.

15 Checklist to Verify :

1.Help Desk software should have free demo or trial period to know more about the functionality of the software product.

2.It must have faster chat support between support staff and customers with advanced color representation of chat stats.

3.Software should have ability to upload huge memory files via tickets or via mails.

4.It should support various content types like FAQ, Article, PDF Guides and step-step trouble shooter.

5.Help Desk software must contain advanced trouble ticket handling facility with automatic ticket reposting function.

6.Software should be easily customizable upto any level according to customers needs.

7.It should provide easily operatable user and admin control panel with easy understanding tools, menus and more user interfaces.

8.Facility to Forum, Community, FAQ moderation.

9.Facility to send bulk newsletter to huge number of customers.

10.It must have online support staff management to handle customers.

11.Software should have ability to show statistics report of ticket, new tickets and chat conversation happens in various time span.

12. It should have automatic reposting of tickets, automatic staff assign, auto suggestion of knowledge base resources and auto saving of articles.

13. Options to fast download Knowledge base resources like PDF, PPT, and some other online guides.

14. Customer should have ability to edit ticket, change password, upload own images, to start new thread, deletion of ticket with valid reason and to watch ticket preview.

15.The last but most important point is that software vendor should provide 24*7 customer support for software installation and other issues.


These are the major points that every business people has to look on before buying help desk software, the medium between business and customers. I found very few of software vendors are providing all these features with their software. AJ Help Desk software is one among them to provide all those features with advanced customer support.