Admin Features of AJ Help Desk Software

AJ Help Desk Software is specially know for its easy handling admin side features. In this blog, I want you to know all significant admin side features of AJ customer support Help Desk. Let us see the features one by one.

ARTICLE MANAGEMENT:

This setting is used to show the Article for category and subcategory wise. You can enrich more details about all latest happenings in the field of technology and many more. By creative thinking of the clients from all over the world , incline their article with knowledge resources and it is certain that there is good sharing of article resources.

FAQ MANAGEMENT:

Frequently asked questions are listed questions and answers where in, it is supposed to be frequently asked in some context and pertaining to a particular topic. This feature is used to display the FAQ questions according to the category and subcategory wise.

TUTORIAL MANAGEMENT:

The tutorial management setting is one of the method in transferring knowledge and may be used as a part of learning. It is more interactive and specific than a book and lectures. The tutorial seeks to teach by example and supply the details to complete a certain task.

PDF MANAGEMENT:

The PDF management is used for exhibiting two-dimensional documents in a manner which is independent of the application software, hardware, and operating system. It benefits the clients who wish to download some important materials in a vivid manner.

NEWS MANAGEMENT:

By Using News Management setting the Admin can provide latest news regarding site or can use this news management to announce any latest news and much more. The Admin can add any number of news contents to be listed in site. The admin has the priority to change the status of news to be listed from active to inactive and vice versa. Admin can modify/delete the news contents, whenever necessary.

TROUBLESHOOTER MANAGEMENT:

This setting signifies solutions for all queries that is posted from clients requisition. It isolates the specific causes. It caters in identifying the source of a problem in a systematic approach and finds effective solution.