Top 10 Highlights Of AJ Help Desk Services (SaaS)

AJ Square Inc's, AJ Help Desk Services now available in saas concept with multiple user, admin side features. I just let you all know about top 10 highlighted features of AJ Help Desk SaaS in this blog. Hope this would be helpful for you to select right customer support system for your valuable customers.

Ticket Priority Option:

The right to indicate the priority to the posted ticket is vested with the user himself. Five levels of priority are provided for this purpose namely low, medium, high, urgent and critical thus giving the staff a preliminary idea on the priority to be given to the query even before reading the contents of the query.

Live Chat Support :

This feature provides an opportunity for experiencing the effective Live Chat Services support for communicating with qualified technical support executives. There will be a colored icon provided in the chat section, which would be on only when the technical support staff is available.

Advanced Video Tutorial:

Help Desk software presents useful information in visual format, which is available for downloading by the user. There is a 'pdf' file appended to the section, which provides relevant details such as author of the file, category and subcategory under which the tutorial lies, comments, rating received along with title of the tutorial, summary and long description.

Google Analytical Dashboard with visualization:

AJ Help Desk integrated the Google Analytics API code in the coding so that the staff can have a clear idea on the browsing pattern of the help desk site and plan his work accordingly. These details are provided along with graph. The users may choose different colors for each curve drawn.

Routing Ticket across Departments:

In help desk ticketing system, tickets can be moved by staff across the departments, if admin issues such privileges to the staff. Staff can make use of this privilege delegated to them by the admin, if they feel that it would be technically inappropriate for their department to handle the issue.

Auto Save Option:

Auto save facility is available for articles in this SAAS help desk. The articles will be saved in regular time intervals by default, according to administrator settings. This feature comes to your rescue in case of operating system crashes, UPS failure etc.

Automatic Ticket Reposting:

Once the ticket gets expired, before getting due response from staff will automatically be reposted, so that the issue posted by a particular customer is not ignored accidentally, due to partiality or owing to the personal grudge between staff and customer

Time Remaining Display:

The time left for the query resolution will be displayed in accordance to the priority assigned by the user and the time will be shown constantly decreasing, thus instilling seriousness of the prevailing situation in the minds of the staff.

Filter Tickets:

Tickets can be filtered using ticket status, ticket priority as well as the mode through which the issue was raised(direct ticket, phone or mail). As per ticket status, the tickets may be viewed under separate headings such as closed, on-hold, reopened ones etc.

Delete Option With Reason:

Whenever a staff decides to delete a ticket, leaving it unattended he is ought to do so only by specifying an acceptable reason to the admin. Staff cannot delete tickets at his sole discretion.