15 Tips for Best Customer Support for Your Business

Customer service – The best customer service can bring your more traffic and will helps you in word of mouth marketing. Customer ll back to your service only if they feel essence of your customer service. I would like to share few points that you have to consider for better customer support.

Tips for better customer support:

1. Respond to your customer as soon as possible. More ore less every customer is busy in their own schedule. So do not waste their time by letting them wait for your answer. Either it is a straight shopping, or in chat or email. Quick response always recommended.
2. Listen to their problem – you need to listen to your customer's problem. Try to bring the solution to come over from it.
3. Try to keep your promises to your customers in any way. Do not make any fake promise unless you ll keep them.
4. Do not always be a sales person. You need to be a friend first. Then only you can understand the customer's problem and can easily find the solution.
5. Terms and conditions- If your business really having some complicated terms and conditions. Let customers know about it clearly, it will avoid confusions in future.
6. Make training sessions to your customer support team, regarding how to handle customers in a right manner. It will definitely bring them better idea about how to do it.
7. Try to avoid making some automated answering system to your customer support. It will not be much interacted comparing with real support.
8. Select easy live chat software or live chat tool. So that your customers can easily choose chat option to their queries.
9. Do not forget to send news letter, post, or phone call regarding your new offer and new products. Meanwhile, make sure that your intimation ll not disturb your customer in anyway.
10. Analyze their need, suggest them the best service or product within their budget. It really makes them happy.
11. Do not forge t to wish them on special occasion. Keep maintaining the customer data base.
12. Patients is very important. It is your duty to explain the customer about what is going on.
13. Offer special offers or discount coupon to regular customers. It will make strong bond on your customer community.
14. Offer them a place where your customer's can discuss their doubts, queries and etc. It is a good idea if you offer them a forum.
15. Feedback – Final but most important thing. Get feedback of your every customer. It ll helps you to serve them better in future.

AJ Penny Auction – Best Option for Auction Business

Are you crazy online freak ? Wish to earn money from online business? You are right here to read our blog. There are numerous online earning methods are available like ads posting, forum posting, SEO and so on. But those methods wont let you be a owner of your business, you need to work for some one else. Starting your own business will help you to work hard and to hold full revenue with you. Auction is kind of online job, that you can run to earn for yourself. If you having little knowledge about auction, then you can proceed with auction business online. Here I would like to suggest why you need to stick with AJ penny auction software, when you choose auction industry?

Reasons to stick with AJ penny auction script:

• AJ penny auction offers you six different types. There are penny auction, reverse penny auction, peak auction, free bid auction, beginner auction and buy now.
• AJ Penny auction is having powerful features, fully scalable and easy to customize as per your business.
• Script made upon simple PHP and mysql. So basic knowledge of the script is enough to make your needy changes by yourself.
• Bidding in our penny auction uses the coupon per bid, which increases the price by set of amount.
• It allows you to make comprehensive and advanced penny auction business site.
• Options to buying of bid package and bidding in the penny auction format.
• Easy CMS to manage your admin rights, you can create your own categories, products and bik packages. You can view, edit and delete users. No more technical knowledge required to work on our script admin panel.
• Free and Fast registration available for users, members can buy bid packages.
• Easy to customize my account page and to testimonial options to write about the service.
• Advanced FAQ help section available for user side.
• For admin, we are offering easy auction posting form, it takes just less than 3 mins to post an acution. It is a time saving features of AJ penny auction script.
• Can categorize auction like Hot auction and Features auction.
• Easy admin control options to manage upcoming auctions and closed auctions.
• Easy settings for admin, to manage category, user and order.
• Script support multiple payment gateways also offering various email templates with newsletter management.
• Easy to manage, banner, content on CMS.
• Social book marking tool available and social media share buttons available to improve your site ranking.

Boost Your Sales with Best Marketing Tips 2013

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Marketing – Powerful term to control your business depends on how you are using it. There are plenty of marketing methods available to promote your brand and business. For that you need to be aware of consumer study, their needs and how to reach them in cost-effective way. Here I would like to share most effective way of marketing tips for 2013. 

 

Go with Creative Website, No more usual websites:

I know, most of you having your own business website. But some of you will definitely have good amount of traffic and sales and some of you are not. How your site appears to your client, means a lot to them. It will create, your brand exposure, reputation and trusty worthiness. So it is much important to create an interactive and intuitive web design for your business. Say, “Good Bye” to blank static sites or landing pages to your business. A sites without proper multi media properties will let your visitor feel bore. Add more videos, images, gallery, discussion section and so on.

Content is King, Always:

Content for marketing becomes more vital part now, especially after the panda algorithm update of Google, It gives most important to the sites in SERP which has quality, fresh content. You need to focus your visitors by offering them useful stuffs, tutorials, blogs, how to article, tips and so on. It will let them stay on your web page for longer time and don't forget to share your useful contents on social media too. Do provide required level of content to each page of website, thin or duplicate content pages will get penalized by Google. Google has even started rating for content quality in the aspect of grammar, so write bug free content for your marketing purpose.

Learn SEO and Understand Google:

If you are even not into SEO industry, you need to learn it. Without knowing basics of SEO, you cant move to next step. If you can afford, hire SEO services company. Also follow regularly the Google updates and its algorithm changes. Google is the first visitor to your site, design your site and make your content for Google, then to your visitors. SEO is becoming more complicated since Google is working on multiple algorithm to refine the search results. So think out of the box.

Build Your Website Mobile Friendly:

Number of mobiles users are being increased every year and people who uses mobile for Internet purpose also increased. It is not important to create a website for your business, Make it also compatible to all mobile devices. You need to use responsive web design and themes to make your website fit to all kind of mobile devices. There are plenty of free wordpress themes available which supports responsive designs. If you are willing to make your business in wordpress, then go with those free responsive wordpress themes.