AJ Help Desk SaaS – Why Do I Prefer it ?

Help desk is an information resource that assists both consumers and businesses to troubleshoot problems and answer questions regarding consumer products, especially computer related or other electronic products. For this you need the help desk software. A web based help desk software is very easy to use. Here I am going to discuss about AJ Help desk SAAS.

AJ Help Desk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support. It covers customer support, ticket system and online help depends on your business needs. AJ Help desk SAAS is an economic, easy to use and useful tool for the growth of all type of business.

Why to choose AJ Help desk SAAS as your web based help desk software. The reasons are as follows :

* The service of AJ Help Desk is implemented as SAAS, which takes away all the complexities linked to configuration and maintenance overheads.

* Shed all your worries about anything technical. We shall take care of all security, uptime, backup issues and upgrades, so that your staff can have access to your real time data at anytime. You stay focused on what you are good at.

* Just pay affordable monthly tariffs. There are no long term contracts. No need to install any special software at your workstation.

* Live customer support services is a distinguishing aspect, as we have provided provision for multi-user chat, thereby greatly bringing down the wait time for your customers.

* A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

* Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to the previous version.

* We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.

* Whenever you search for something,the search must be narrowed down as much as possible, for the search operation to be effective. So you can search for phrases in individual sections of the site.

* The view of postings in the forum by general public, registered users(customers) can be regulated by three different permissions for view. Restricted section can be used for internal communication between admin and staff, which user could

* Auto save option is provided for article composition, which comes handy in times of UPS failure, operating system crashes etc. The time interval for automatically saving the article could be set by administrator.

AJ help desk SAAS is providing the Free Plan For Unlimited Days. ie ., it is providing lifetime free plan. Hope with the above highlights of AJ Help desk if anybody wants to set up the help desk system, you may prefer for the AJ Help desk SAAS for many reasons.

AJ Help Desk SaaS – Free Plan with Multiple Features

AJ Square Inc has released, AJ Help desk software- a web based help desk script software on July 2009. After that it released AJ help desk software SaaS version which is a great web based application product to customer support.

AJ Help Desk SaaS proudly announces free plan for effective customer support. Already AJ Help Desk SaaS providing 30 days free trial version with multiple facility. AJ Help desk now declared life time free plan with ingenious customer support features for help desk.




AJ Help Desk Free Plan Offers:

1.Free plan allows a support executive to control all the customer needs.
2.Article posting facility available as in paid plans.
3.Support Executive can maintain FAQ section with frequently asked questions.
4.Free plan will let you to maintain video tutorial.
5.You can maintains PDF guide for your customers.
6.Excellent trouble shooter posting facility available like in premium plans.
7.Free plan also let support staff to track ticket posting and ticket status.


Rather than free plans, AJ Help Desk SaaS is offering Silver, Gold and Platinum plans in monthly payment schemes. Customers can stop available services of AJ Help Desk SaaS at any month with notification. Premium plans will help you to have more number of support staff with huge customer management system. But AJ Help Desk will provide quality service for both free and premium schemes.

Customers are the king to any kind of business. Make your customer satisfy by providing effective user friendly customer support with the help of AJ Help Desk SaaS. By getting free plan from AJ Help Desk , you can save your money and can spend it on various business development activities.

Why still waiting? AJ Help Desk is here to help you and your business. Improve your business standard by availing Market's number one customer support system. Free yourself from hosting issues. Get unlimited free plan from AJ Help Desk SaaS.

Top 10 Highlights Of AJ Help Desk Services (SaaS)

AJ Square Inc's, AJ Help Desk Services now available in saas concept with multiple user, admin side features. I just let you all know about top 10 highlighted features of AJ Help Desk SaaS in this blog. Hope this would be helpful for you to select right customer support system for your valuable customers.

Ticket Priority Option:

The right to indicate the priority to the posted ticket is vested with the user himself. Five levels of priority are provided for this purpose namely low, medium, high, urgent and critical thus giving the staff a preliminary idea on the priority to be given to the query even before reading the contents of the query.

Live Chat Support :

This feature provides an opportunity for experiencing the effective Live Chat Services support for communicating with qualified technical support executives. There will be a colored icon provided in the chat section, which would be on only when the technical support staff is available.

Advanced Video Tutorial:

Help Desk software presents useful information in visual format, which is available for downloading by the user. There is a 'pdf' file appended to the section, which provides relevant details such as author of the file, category and subcategory under which the tutorial lies, comments, rating received along with title of the tutorial, summary and long description.

Google Analytical Dashboard with visualization:

AJ Help Desk integrated the Google Analytics API code in the coding so that the staff can have a clear idea on the browsing pattern of the help desk site and plan his work accordingly. These details are provided along with graph. The users may choose different colors for each curve drawn.

Routing Ticket across Departments:

In help desk ticketing system, tickets can be moved by staff across the departments, if admin issues such privileges to the staff. Staff can make use of this privilege delegated to them by the admin, if they feel that it would be technically inappropriate for their department to handle the issue.

Auto Save Option:

Auto save facility is available for articles in this SAAS help desk. The articles will be saved in regular time intervals by default, according to administrator settings. This feature comes to your rescue in case of operating system crashes, UPS failure etc.

Automatic Ticket Reposting:

Once the ticket gets expired, before getting due response from staff will automatically be reposted, so that the issue posted by a particular customer is not ignored accidentally, due to partiality or owing to the personal grudge between staff and customer

Time Remaining Display:

The time left for the query resolution will be displayed in accordance to the priority assigned by the user and the time will be shown constantly decreasing, thus instilling seriousness of the prevailing situation in the minds of the staff.

Filter Tickets:

Tickets can be filtered using ticket status, ticket priority as well as the mode through which the issue was raised(direct ticket, phone or mail). As per ticket status, the tickets may be viewed under separate headings such as closed, on-hold, reopened ones etc.

Delete Option With Reason:

Whenever a staff decides to delete a ticket, leaving it unattended he is ought to do so only by specifying an acceptable reason to the admin. Staff cannot delete tickets at his sole discretion.

AJ Help Desk Services (SaaS) with 30 Days Free Trial

AJ Square Inc has released, AJ Help desk software- a web based help desk script software on July 2009. Now AJ Square Inc announces that effective AJ Help Desk Services available in SaaS (Software as a Service) concept too. People can subscribe AJ Help desk SaaS service with more additional features.

The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.

It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.

AJ Help desk is a product designated for use by corporate organizations to look after or handle the interactions with customers including the complaints, suggestions, clearing doubts etc. If the services of such a software is availed, then the organization can focus on its core business, to improve productivity.

Top Reasons to Select AJ Help Desk SaaS

1.The service of helpdesk is offered through 'SAAS' concept, freeing people from the problems inherent to hosting activity at reasonable and affordable rental plans. Source code will be replicated for each user and separate database for each user ensuring privacy and confidentiality of your business data.

2.Live customer support services cannot be omitted from mentioning, as our online help desk system supports multiuser chat, provides facility for rating of chat by customers and files may be uploaded by the staff during the course of chat operation.

3.A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

4.Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to previous version.

5.We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.


Users can get free 30 days trial of AJ Help Desk SaaS by filling simple sign up form and no credit cards required. Get your customers fully satisfied with AJ Help Desk (SaaS) Services.