AJ Help Desk SaaS – Why Do I Prefer it ?

Help desk is an information resource that assists both consumers and businesses to troubleshoot problems and answer questions regarding consumer products, especially computer related or other electronic products. For this you need the help desk software. A web based help desk software is very easy to use. Here I am going to discuss about AJ Help desk SAAS.

AJ Help Desk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support. It covers customer support, ticket system and online help depends on your business needs. AJ Help desk SAAS is an economic, easy to use and useful tool for the growth of all type of business.

Why to choose AJ Help desk SAAS as your web based help desk software. The reasons are as follows :

* The service of AJ Help Desk is implemented as SAAS, which takes away all the complexities linked to configuration and maintenance overheads.

* Shed all your worries about anything technical. We shall take care of all security, uptime, backup issues and upgrades, so that your staff can have access to your real time data at anytime. You stay focused on what you are good at.

* Just pay affordable monthly tariffs. There are no long term contracts. No need to install any special software at your workstation.

* Live customer support services is a distinguishing aspect, as we have provided provision for multi-user chat, thereby greatly bringing down the wait time for your customers.

* A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

* Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to the previous version.

* We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.

* Whenever you search for something,the search must be narrowed down as much as possible, for the search operation to be effective. So you can search for phrases in individual sections of the site.

* The view of postings in the forum by general public, registered users(customers) can be regulated by three different permissions for view. Restricted section can be used for internal communication between admin and staff, which user could

* Auto save option is provided for article composition, which comes handy in times of UPS failure, operating system crashes etc. The time interval for automatically saving the article could be set by administrator.

AJ help desk SAAS is providing the Free Plan For Unlimited Days. ie ., it is providing lifetime free plan. Hope with the above highlights of AJ Help desk if anybody wants to set up the help desk system, you may prefer for the AJ Help desk SAAS for many reasons.