15 Check List to Verify Before Buying Help Desk Software

The Slogan for successful business among this competitive business world is “customer satisfaction”. A simple slogan having tons of meaning. A business with loyal and well satisfied customers only can grow and to go next level. Yes, the question raise in our mind , How to satisfy our customers ? It is not a rocket science to get our customers satisfied.


Simply bring them wonderful support and friendly moves towards business transactions. Let your customers know that you will be always with them to support. Business needs a medium to communicate with huge number of customers. Help Desk software is the right platform to get in touch with all of your customers. It will let your customer to communicate with you via chat, tickets, mails and video chat.

Medium of help desk software should be a quality one and it should not create any trouble in operating methods which makes your customers feel bad. Here in this article, I just wants to write about 15 things to have look up before buying a quality help desk software. Let me list out one by one.

15 Checklist to Verify :

1.Help Desk software should have free demo or trial period to know more about the functionality of the software product.

2.It must have faster chat support between support staff and customers with advanced color representation of chat stats.

3.Software should have ability to upload huge memory files via tickets or via mails.

4.It should support various content types like FAQ, Article, PDF Guides and step-step trouble shooter.

5.Help Desk software must contain advanced trouble ticket handling facility with automatic ticket reposting function.

6.Software should be easily customizable upto any level according to customers needs.

7.It should provide easily operatable user and admin control panel with easy understanding tools, menus and more user interfaces.

8.Facility to Forum, Community, FAQ moderation.

9.Facility to send bulk newsletter to huge number of customers.

10.It must have online support staff management to handle customers.

11.Software should have ability to show statistics report of ticket, new tickets and chat conversation happens in various time span.

12. It should have automatic reposting of tickets, automatic staff assign, auto suggestion of knowledge base resources and auto saving of articles.

13. Options to fast download Knowledge base resources like PDF, PPT, and some other online guides.

14. Customer should have ability to edit ticket, change password, upload own images, to start new thread, deletion of ticket with valid reason and to watch ticket preview.

15.The last but most important point is that software vendor should provide 24*7 customer support for software installation and other issues.


These are the major points that every business people has to look on before buying help desk software, the medium between business and customers. I found very few of software vendors are providing all these features with their software. AJ Help Desk software is one among them to provide all those features with advanced customer support.

AJ Help Desk SaaS – Why Do I Prefer it ?

Help desk is an information resource that assists both consumers and businesses to troubleshoot problems and answer questions regarding consumer products, especially computer related or other electronic products. For this you need the help desk software. A web based help desk software is very easy to use. Here I am going to discuss about AJ Help desk SAAS.

AJ Help Desk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support. It covers customer support, ticket system and online help depends on your business needs. AJ Help desk SAAS is an economic, easy to use and useful tool for the growth of all type of business.

Why to choose AJ Help desk SAAS as your web based help desk software. The reasons are as follows :

* The service of AJ Help Desk is implemented as SAAS, which takes away all the complexities linked to configuration and maintenance overheads.

* Shed all your worries about anything technical. We shall take care of all security, uptime, backup issues and upgrades, so that your staff can have access to your real time data at anytime. You stay focused on what you are good at.

* Just pay affordable monthly tariffs. There are no long term contracts. No need to install any special software at your workstation.

* Live customer support services is a distinguishing aspect, as we have provided provision for multi-user chat, thereby greatly bringing down the wait time for your customers.

* A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

* Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to the previous version.

* We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.

* Whenever you search for something,the search must be narrowed down as much as possible, for the search operation to be effective. So you can search for phrases in individual sections of the site.

* The view of postings in the forum by general public, registered users(customers) can be regulated by three different permissions for view. Restricted section can be used for internal communication between admin and staff, which user could

* Auto save option is provided for article composition, which comes handy in times of UPS failure, operating system crashes etc. The time interval for automatically saving the article could be set by administrator.

AJ help desk SAAS is providing the Free Plan For Unlimited Days. ie ., it is providing lifetime free plan. Hope with the above highlights of AJ Help desk if anybody wants to set up the help desk system, you may prefer for the AJ Help desk SAAS for many reasons.

AJ Help Desk Software – Web Based Help Desk Support

AJ Square Inc has released AJ Help Desk Software, simple & effective web based client support system. This blog will definitely let you know the features and stuff of the AJ help desk support system.

AJ web based Help Desk Software offers easy handling tools that satisfy clients or customers. Powerful PHP based Help Desk Software caters you to operate in facile manner and support all your business activities.

The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.

It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.

Key Features of AJ Help Desk:

• PDF Guides to the users
• Well organized Ticket Support
• Knowledge based trouble shooting
• Open source community
• Video Tutorials
• Forum Posting
• Event Management
• Live Chat Services
• Article Management
• Hosting Services

User can post any query and get digital tickets for their queries. Well organized ticket setting method is one the effective service of AJ Help Desk. Admin Panel is designed with easy handling icons and extraordinary methodology.

AJ Help desk offers pretty designed templates for users. Screen shots of the templates availble on the site, you can select desire template from the list. AJ's Technical executives will provide 24 hrs services for the users, they can able to clear all your doubts regarding AJ Help Desk Software.


You can get all you need about a Good Help Desk software, with AJ Help Desk. You can have full details of AJ Help Desk software on http://ajsquare.com/products/helpdesk-software/index.php