AJ Help Desk - Hosted Helpdesk System

AJ Help Desk Script now available in SaaS concept too. you can get effective saas services from AJ Help Desk-hosted help desk solutions.Here I just gonna mentions some important features of AJ Help Desk solution.


Top 25 Excellent Features of AJ Help Desk:

1. Simple and Advanced Search option.
2. Email to friend option.
3. Support for three knowledge base resources (pdf, videos, articles).
4. Easy to use Navigation.
5. In-depth metric system (comments, star rating and etc).
6. Easy to create Articles – WYSIWYG editor.
7. Have two type of self support (FAQ and step-by-step trouble shooter).
8. Multiple category and multilevel sub category.
9. Simple ticket posting , any registered user can post the tickets.
10. Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
11. Auto Assign of Tickets directly to Staff members - Department Wise.
12. Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution.
13. Automated Mails on Ticket Posting, Resolution & Closing with ticket details.
14. Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
15. Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
16. Facility to Chat with Multiple User at a time.
17. Ability to send attachments via Chat System.
18. Chat Transfer between Online Staffs.
19. Embeddable Operator Chat Icons.
20. Integrated Sound alert system.
21. Controls to add & manage company events.
22. Feedback capturing widget to use in multiple websites.
23. Inbuilt Staff –Staff communication system & work transfer system.
24. Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.
25. 30 Day Free trial for new users and no credit cards required.

If you wants to know more about our help desk saas services , you can visit the slide show presentation of help desk saas. It will simply let you know all the features of our hosted help desk solutions.

AJ Help Desk - Hosted Helpdesk System

Create Effective Customer support for your business with Affordable price, Have a trial of AJ Help Desk Hosted Help desk Solution.