AJ Help Desk - Hosted Helpdesk System

AJ Help Desk Script now available in SaaS concept too. you can get effective saas services from AJ Help Desk-hosted help desk solutions.Here I just gonna mentions some important features of AJ Help Desk solution.


Top 25 Excellent Features of AJ Help Desk:

1. Simple and Advanced Search option.
2. Email to friend option.
3. Support for three knowledge base resources (pdf, videos, articles).
4. Easy to use Navigation.
5. In-depth metric system (comments, star rating and etc).
6. Easy to create Articles – WYSIWYG editor.
7. Have two type of self support (FAQ and step-by-step trouble shooter).
8. Multiple category and multilevel sub category.
9. Simple ticket posting , any registered user can post the tickets.
10. Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
11. Auto Assign of Tickets directly to Staff members - Department Wise.
12. Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution.
13. Automated Mails on Ticket Posting, Resolution & Closing with ticket details.
14. Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
15. Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
16. Facility to Chat with Multiple User at a time.
17. Ability to send attachments via Chat System.
18. Chat Transfer between Online Staffs.
19. Embeddable Operator Chat Icons.
20. Integrated Sound alert system.
21. Controls to add & manage company events.
22. Feedback capturing widget to use in multiple websites.
23. Inbuilt Staff –Staff communication system & work transfer system.
24. Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.
25. 30 Day Free trial for new users and no credit cards required.

If you wants to know more about our help desk saas services , you can visit the slide show presentation of help desk saas. It will simply let you know all the features of our hosted help desk solutions.

AJ Help Desk - Hosted Helpdesk System

Create Effective Customer support for your business with Affordable price, Have a trial of AJ Help Desk Hosted Help desk Solution.

AJ Help Desk Services (SaaS) with 30 Days Free Trial

AJ Square Inc has released, AJ Help desk software- a web based help desk script software on July 2009. Now AJ Square Inc announces that effective AJ Help Desk Services available in SaaS (Software as a Service) concept too. People can subscribe AJ Help desk SaaS service with more additional features.

The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.

It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.

AJ Help desk is a product designated for use by corporate organizations to look after or handle the interactions with customers including the complaints, suggestions, clearing doubts etc. If the services of such a software is availed, then the organization can focus on its core business, to improve productivity.

Top Reasons to Select AJ Help Desk SaaS

1.The service of helpdesk is offered through 'SAAS' concept, freeing people from the problems inherent to hosting activity at reasonable and affordable rental plans. Source code will be replicated for each user and separate database for each user ensuring privacy and confidentiality of your business data.

2.Live customer support services cannot be omitted from mentioning, as our online help desk system supports multiuser chat, provides facility for rating of chat by customers and files may be uploaded by the staff during the course of chat operation.

3.A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

4.Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to previous version.

5.We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.


Users can get free 30 days trial of AJ Help Desk SaaS by filling simple sign up form and no credit cards required. Get your customers fully satisfied with AJ Help Desk (SaaS) Services.