AJ Help Desk – Hosted Help Desk Solution

AJ Help Desk is web based hosted help desk solution in saas technology. Get Free trial of AJ Help Desk and you will come to know the best features of it.

AJ Help Desk - Hosted Helpdesk System

AJ Help Desk Script now available in SaaS concept too. you can get effective saas services from AJ Help Desk-hosted help desk solutions.Here I just gonna mentions some important features of AJ Help Desk solution.


Top 25 Excellent Features of AJ Help Desk:

1. Simple and Advanced Search option.
2. Email to friend option.
3. Support for three knowledge base resources (pdf, videos, articles).
4. Easy to use Navigation.
5. In-depth metric system (comments, star rating and etc).
6. Easy to create Articles – WYSIWYG editor.
7. Have two type of self support (FAQ and step-by-step trouble shooter).
8. Multiple category and multilevel sub category.
9. Simple ticket posting , any registered user can post the tickets.
10. Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
11. Auto Assign of Tickets directly to Staff members - Department Wise.
12. Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution.
13. Automated Mails on Ticket Posting, Resolution & Closing with ticket details.
14. Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
15. Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
16. Facility to Chat with Multiple User at a time.
17. Ability to send attachments via Chat System.
18. Chat Transfer between Online Staffs.
19. Embeddable Operator Chat Icons.
20. Integrated Sound alert system.
21. Controls to add & manage company events.
22. Feedback capturing widget to use in multiple websites.
23. Inbuilt Staff –Staff communication system & work transfer system.
24. Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.
25. 30 Day Free trial for new users and no credit cards required.

If you wants to know more about our help desk saas services , you can visit the slide show presentation of help desk saas. It will simply let you know all the features of our hosted help desk solutions.

AJ Help Desk - Hosted Helpdesk System

Create Effective Customer support for your business with Affordable price, Have a trial of AJ Help Desk Hosted Help desk Solution.