15 Check List to Verify Before Buying Help Desk Software

The Slogan for successful business among this competitive business world is “customer satisfaction”. A simple slogan having tons of meaning. A business with loyal and well satisfied customers only can grow and to go next level. Yes, the question raise in our mind , How to satisfy our customers ? It is not a rocket science to get our customers satisfied.


Simply bring them wonderful support and friendly moves towards business transactions. Let your customers know that you will be always with them to support. Business needs a medium to communicate with huge number of customers. Help Desk software is the right platform to get in touch with all of your customers. It will let your customer to communicate with you via chat, tickets, mails and video chat.

Medium of help desk software should be a quality one and it should not create any trouble in operating methods which makes your customers feel bad. Here in this article, I just wants to write about 15 things to have look up before buying a quality help desk software. Let me list out one by one.

15 Checklist to Verify :

1.Help Desk software should have free demo or trial period to know more about the functionality of the software product.

2.It must have faster chat support between support staff and customers with advanced color representation of chat stats.

3.Software should have ability to upload huge memory files via tickets or via mails.

4.It should support various content types like FAQ, Article, PDF Guides and step-step trouble shooter.

5.Help Desk software must contain advanced trouble ticket handling facility with automatic ticket reposting function.

6.Software should be easily customizable upto any level according to customers needs.

7.It should provide easily operatable user and admin control panel with easy understanding tools, menus and more user interfaces.

8.Facility to Forum, Community, FAQ moderation.

9.Facility to send bulk newsletter to huge number of customers.

10.It must have online support staff management to handle customers.

11.Software should have ability to show statistics report of ticket, new tickets and chat conversation happens in various time span.

12. It should have automatic reposting of tickets, automatic staff assign, auto suggestion of knowledge base resources and auto saving of articles.

13. Options to fast download Knowledge base resources like PDF, PPT, and some other online guides.

14. Customer should have ability to edit ticket, change password, upload own images, to start new thread, deletion of ticket with valid reason and to watch ticket preview.

15.The last but most important point is that software vendor should provide 24*7 customer support for software installation and other issues.


These are the major points that every business people has to look on before buying help desk software, the medium between business and customers. I found very few of software vendors are providing all these features with their software. AJ Help Desk software is one among them to provide all those features with advanced customer support.

AJ Help Desk Services (SaaS) with 30 Days Free Trial

AJ Square Inc has released, AJ Help desk software- a web based help desk script software on July 2009. Now AJ Square Inc announces that effective AJ Help Desk Services available in SaaS (Software as a Service) concept too. People can subscribe AJ Help desk SaaS service with more additional features.

The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.

It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.

AJ Help desk is a product designated for use by corporate organizations to look after or handle the interactions with customers including the complaints, suggestions, clearing doubts etc. If the services of such a software is availed, then the organization can focus on its core business, to improve productivity.

Top Reasons to Select AJ Help Desk SaaS

1.The service of helpdesk is offered through 'SAAS' concept, freeing people from the problems inherent to hosting activity at reasonable and affordable rental plans. Source code will be replicated for each user and separate database for each user ensuring privacy and confidentiality of your business data.

2.Live customer support services cannot be omitted from mentioning, as our online help desk system supports multiuser chat, provides facility for rating of chat by customers and files may be uploaded by the staff during the course of chat operation.

3.A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

4.Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to previous version.

5.We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.


Users can get free 30 days trial of AJ Help Desk SaaS by filling simple sign up form and no credit cards required. Get your customers fully satisfied with AJ Help Desk (SaaS) Services.

Reasons to Select AJ Help Desk Script Software

The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.

It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting. Here below I m going to mention some significant features of AJ Help desk software.

Troubleshooting feature solves and gives remedies for all queries pertain to different norms. It is a form of logical and systematic search for the source of a problem so that it can be solved, and so the process can be made operational again.

AJ Help Desk satisfies the desire of people who liked to download video of all important material by use of Video Tutorials feature. By using this feature every one can gain valuable information and upgrade their knowledge

Top Reasons to Select AJ Help Desk

* Selection of wide range Knowledge Resources

* Provision of Solution finding Articles

* Knowledge Rich and Advanced Video Tutorials

* Utility of Ticket and Live Chat Support services

* Effective Download choice with PDF Guides

* Professional approach and Quick Remedies for Queries

* Conglomeration of facilities like Forum posting and Community services

* Avail the Innovative Marketing tool of Event & News for Corporate Sectors